Privacy policy
Comix Engineering respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it and how we use and protect it.
1. Who we are
Comix Engineering provides machinery servicing, repairs, diagnostics and related engineering services across Leicestershire and the Midlands.
For the purposes of UK data protection law, Comix Engineering is responsible for the personal information it collects and uses.
Business: Comix Engineering
Website: comixengineering.co.uk
Location: Leicestershire, United Kingdom
If you have any questions about this privacy policy or how we use your information, please contact us using the contact details provided on our website.
2. Information we collect
Depending on how you contact or work with us, we may collect:
- Your name
- Telephone number
- Email address
- Address or postcode
- Business or company name
- Details about your machinery, equipment or vehicle
- Photographs and videos you send us relating to a repair or service
- Voice notes or messages you send us
- Details of enquiries, quotations, jobs and previous work
- Payment and transaction information
- Communications between you and Comix Engineering
- Basic technical information about how you use our website, where applicable
We only collect information that is reasonably necessary to respond to enquiries, provide our services, operate our business and improve our website.
3. How we collect your information
We may receive personal information when you:
- Contact us by telephone, WhatsApp, email or through our website
- Request a quote
- Send us photographs, videos or details of machinery
- Book a repair, service, collection or other work
- Become a customer
- Make a payment
- Use our website
We may also receive information from businesses or individuals who refer work to us.
4. How we use your information
We may use your personal information to:
- Respond to enquiries
- Diagnose machinery or equipment problems
- Prepare and provide quotations
- Arrange collections, repairs, servicing and deliveries
- Carry out work you have requested
- Contact you about an existing or previous job
- Maintain service and repair records
- Process payments and maintain accounting records
- Manage our relationship with customers
- Improve our services and website
- Meet our legal, tax and accounting obligations
- Protect our business and prevent fraud or misuse
5. Our lawful basis for using your information
Under UK data protection law, we need a lawful reason to use personal information.
Depending on the circumstances, we may process your information because:
Contract – we need the information to provide a quote, perform work you have asked us to carry out or take steps before entering into a contract.
Legitimate interests – we have a legitimate business reason to use the information, for example to respond to enquiries, maintain customer and service records, improve our business or protect our legal interests, provided those interests do not override your rights.
Legal obligation – we need to retain or use certain information to comply with legal, accounting or tax requirements.
Consent – in circumstances where consent is required, we will ask you before using your information for that purpose. You can withdraw your consent at any time.
6. WhatsApp, email and third-party services
If you contact Comix Engineering using WhatsApp, email or another third-party service, information may also be processed by the provider of that service in accordance with its own privacy policy.
We may also use trusted service providers to help us operate our business, such as website hosting, accounting, communications, payment or IT providers.
We only share personal information where reasonably necessary and do not sell your personal information to third parties.
7. Photographs and videos
We may ask you to send photographs or videos of machinery or equipment to help us understand a problem, provide initial advice or prepare a quotation.
These files may contain personal information. We will use them for purposes connected with your enquiry or the work being carried out.
We will not use identifiable customer photographs or videos for advertising or promotional purposes without an appropriate legal basis and, where required, your permission.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, tax, accounting, warranty or business requirements.
Customer, invoice and transaction records may need to be retained for longer periods where required by law.
Information that is no longer required will be securely deleted or disposed of where reasonably practicable.
9. Keeping your information secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no internet, email or messaging system can be guaranteed to be completely secure.
10. Your rights
Under UK data protection law, you may have rights relating to your personal information, including the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete information in certain circumstances
- Ask us to restrict how information is used in certain circumstances
- Object to certain uses of your information
- Request transfer of certain information where applicable
- Withdraw consent where we rely on consent
These rights depend on the circumstances and do not apply in every case.
To exercise your rights, please contact Comix Engineering using the contact details on our website.
11. Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
12. Changes to this policy
We may update this privacy policy from time to time to reflect changes to our business, website or legal obligations.
The latest version will always be published on this website.